FAQs

Below you will find all those questions that we get asked on a regular basis.
If you still can’t find what you’re looking for then please do give us a call on 0844 264 2140 or email us at stagedoor@stjamestheatre.co.uk .

Booking Error

If you are having trouble booking tickets through our website, please read our booking information page here: Website Bookings

What are your opening times?

Our opening times are as follows:

Box Office: 
- 10am – 6pm        (Non Show Days)
- 10am – 8.30pm  (Show Days)

- Please note: On Sundays the opening times can differ.

Bar & Brasserie:
- 10am  – 10.30pm
Please note we may close earlier on non show days, please check our website or call us for more information.

How Can I Pay?

We accept all major credit & debit cards.
We accept payment for tickets by cheque for group bookings only.
We accept Theatre Tokens.
We accept cash at all sales points.

Do I qualify as a concession?

Concession prices include patrons who are over 60, students, or unwaged and Westminster Resident card holders.  Concession prices may not be available where we are already offering fair or reduced price tickets for a production. Any applicable concession prices are subject to availability and proof of eligibility must be presented when booking and collecting tickets.

For Access or Group bookings and further information please contact the Box Office 0844 264 2140.

Can I exchange my tickets, or get a refund?

All ticket sales are non-refundable except in the case of a cancelled performance.  Tickets may be exchanged with a minimum 48 hours notice by calling the Box Office and are subject to a handling fee.

What are the nearest transport links?

We are a short walk (5 minutes) from Victoria Station which is served by the Victoria and Circle & District Lines and many national rail lines.
St. James’ Park & Green Park Stations are also a short walk away (10 minutes).

We are served by 17 bus routes, for more information or to plan your journey to us please visit www.tfl.gov.uk.

Do you have parking?

The St. James Theatre does not have customer parking although there is street parking in the surrounding area after 6.30pm on weekdays and on the weekends. There are spaces for Blue Badge holders on Palace Street.